Call center “Customer Feedback” report has been compiled

DSG proposes the recommendation of group insurance as a measure to improve the profitability of various card companies.

Above all, we consider that enrollment encouragement by telemarketing is one of the few important opportunities that card companies can directly approach to improve the card loyalty of excellent card members, and we regularly provide various training, feedback, and script improvement to operators. We are doing it.

In order to tell you how DSG’s telemarketing quality actually contributes to the loyalty and profitability of card companies, we have summarized the voices of card members received at the call center.

In addition, we will continue to conduct regular customer satisfaction surveys and strive to further improve our services.