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Introducing a brain science approach to call center training! We have developed an “innovative training program” and the number of sales is increasing one after another! The operations team led by “Doctor Call Center” of Direct Solutions Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) aims to improve the sales skills of operators in […]

Built on Thinkumo Slim office environment   Direct Solutions Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) provides Think Square Co., Ltd. (Headquarters: Minato-ku, Tokyo, President Kenichi Tanaka) as a new IT environment. We have introduced the Thinkumo service (hereinafter referred to as “Thinkumo”), which is a cloud service. Thinkumo is a network optimization […]

Beyond the common sense of telemarketing Script development By collecting “Customer Voice” Discovering new customer needs Direct Solutions Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) for credit card members, text mining for telemarketing (technology to find information, features, trends, and correlations hidden from a large amount of data) ) Is incorporated, and the […]

Aiming to be the most innovative direct marketing company in Japan, we have set up an inbound booth at the Sapporo call center to receive power and handle back offices, but with the rapid growth of the direct mail business, we are also at our Shinjuku call center. We have decided to open an additional […]

As a result, the number of DMs shipped from the previous year’s cancer insurance will increase from 100,000 to 5 million. Response rate averaged 0.18% for DM response rate up to 2014 ⇒ 1.2% or more on average (all ages) Direct Solutions Co., Ltd. (Headquarters; Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) has shipped more than […]