Introducing a brain science approach to call center training! We have developed an “innovative training program” and the number of sales is increasing one after another! The operations team led by “Doctor Call Center” of Direct Solutions Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) aims to improve the sales skills of operators in […]

Built on Thinkumo Slim office environment   Direct Solutions Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) provides Think Square Co., Ltd. (Headquarters: Minato-ku, Tokyo, President Kenichi Tanaka) as a new IT environment. We have introduced the Thinkumo service (hereinafter referred to as “Thinkumo”), which is a cloud service. Thinkumo is a network optimization […]

Beyond the common sense of telemarketing Script development By collecting “Customer Voice” Discovering new customer needs Direct Solutions Co., Ltd. (Headquarters: Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) for credit card members, text mining for telemarketing (technology to find information, features, trends, and correlations hidden from a large amount of data) ) Is incorporated, and the […]

Aiming to be the most innovative direct marketing company in Japan, we have set up an inbound booth at the Sapporo call center to receive power and handle back offices, but with the rapid growth of the direct mail business, we are also at our Shinjuku call center. We have decided to open an additional […]

As a result, the number of DMs shipped from the previous year’s cancer insurance will increase from 100,000 to 5 million. Response rate averaged 0.18% for DM response rate up to 2014 ⇒ 1.2% or more on average (all ages) Direct Solutions Co., Ltd. (Headquarters; Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG) has shipped more than […]

For groups that seemed impossible Sales of paid cancer insurance DM make further progress For credit card members of Direct Solutions Co., Ltd. (Headquarters; Shinjuku-ku, Tokyo, CEO Robbie Thomson, DSG), the leap of cancer insurance DM is unstoppable. In 2015 alone, it was adopted by a total of 22 card companies and became an industry […]

-A new challenge to let more group members know the goodness of direct group insurance products- We have entered into a business alliance with Info Smile Co., Ltd. (Headquarters: Shibuya-ku, Tokyo, President: Miki Yasumura) for copywriting technology. We aim to improve the sales rate by communicating the goodness of insurance products in an easy-to-understand and […]

Thank you for visiting our website. We have completely renewed our website.  We have organized the information and changed the layout to make it easier to understand and see so that customers can use the website more comfortably.  In addition, it has become more comfortable to use depending on the usage environment such as smartphones […]

We have introduced AmiVoice® Communication Suite, a voice recognition solution for call centers of Advanced Media, Inc. (Headquarters: Toshima-ku, Tokyo, President and CEO: Kiyoyuki Suzuki, hereinafter referred to as Advanced Media). The introduction of voice recognition solutions is the first attempt in the insurance direct marketing industry. (Investigated by DSG) With the introduction of AmiVoice® […]

ｍ-Realize visualization of expanding business status in cooperation with “Tableau Software”- We have introduced Tableau Desktop of Tableau Japan Co., Ltd. (Location: Chiyoda-ku, Tokyo, President: Shun Hamada, hereinafter Tableau). As a result, Direct Solutions Co., Ltd. (DSG) will be able to conduct more detailed customer analysis and propose and implement more bold and effective marketing […]